This is an info Alert.
Last updated on 24 September 2026
Please read these Terms of Service ("Agreement", "Terms of Service", "Terms") carefully.
This Agreement is legally binding and made by and between Reservations LK (Pvt) Ltd (the "Company", "our", "us", "we") and each individual, or organization ("Users", "you", "your") that uses and or accesses the technical interface of Reservations.lk website, www.reservations.lk and the service provided (Collectively referred to as "Platform"), to seek availability, details of accommodations and book resorts, holiday homes, hotels ("Properties") of the Hotel Partners ("Hotel Partners") via this Platform.
The Platform is offered to you conditional upon your acceptance of the terms, conditions, and notices contained herein and updated from time to time. By registering and creating an account on the Platform, you agree to be bound by the following terms and conditions: We may modify these Terms of Service, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Although we will endeavour to provide you with notice of material changes, your use of the Platform after such posting shall be deemed to constitute acceptance by you of such modifications, additions or deletions. The Company may modify, suspend, discontinue or restrict the use of any portion of the Platform, including the availability of any portion of the content at any time, without notice or liability. If you do not agree to these Terms of Service, do not subscribe to, access, or use the Platform. Each time the Platform is used, an implicit affirmation is given for the acceptance of the terms and conditions herein.
All information we collect through or in connection with this Site is subject to our Privacy Statement and you consent to all actions taken by us with respect to your information in compliance with the Privacy Statement.
We operate a Platform that enables Hotel Partners to list, promote, and sell their Properties and gives you the tools to search, compare, and book them. By tailoring your experience based on how you interact with our Platform (including the preferences you share with us), we help you find and book the Accommodation that best suits your needs. We will enable you to directly book the preferred Property via our Platform.
Subject to the applicable booking terms, you may have the option to modify or cancel your reservation. Please note that by making a booking via our Platform, you form a direct contractual relationship with the Hotel Partner. We do not act as a contractual party to that agreement.
The Company will use its best efforts to make the Platform available 24 hours a day, everyday. However, the Company makes no representation or warranty that uninterrupted 24 hours a day, everyday service will be available, especially since a third party provides the software and hosting of the Platform. You agree and acknowledge that the Platform will, at times, be unavailable due to regularly scheduled maintenance, service upgrades, or other mechanical or electronic failures and that the Company shall not be liable for such downtimes. The Company shall not be responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to the Platform. The Company is not responsible for any problems or technical malfunctions of any telephone or fiber network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email to be received by the Company on account of technical problems or traffic congestion on the internet or at any website, or any combination thereof, including any injury or damage to your computer or peripherals related to use or downloading any materials from Platform.
The Company reserves the right to end, suspend or limit the access to all or specific components of the Platform at its discretion without previous announcement and under exclusion of any liability.
To make a booking via our Platform, you are required to create and maintain a user account with us ("Reservations.lk Account"). By registering, you agree to provide accurate, current, and complete information, and to keep it up to date. You can register to the platform by providing the email address and getting the email verified via an One Time Password (OTP). You are responsible for keeping your Reservations.lk Account login details and password secure, and for all actions taken and charges incurred under your account. Anyone who accesses the Platform or uses the Services through your account credentials will be assumed to be authorised by you, and we are not required to verify their identity or authority.
However, we reserve the right, at our sole discretion, to delay or refuse to act on any instructions received through your Account, and may take steps to verify the authenticity, authority, or identity of the person providing the instructions, as well as the accuracy and completeness of the instructions themselves. You are required to notify us immediately of any unauthorised access to your Account, any misuse of your password, or any other security breach.
We reserve the right, at our sole discretion, to deny the creation of a Reservations.lk Account or to suspend or terminate any existing account at any time, without prior notice or liability.
(i) You are required to provide complete and accurate contact information to enable us and/or the Hotel Partner to furnish you with booking-related information and to contact you where necessary in connection with your reservation.
(ii) You bear sole responsibility and liability for any User Content you upload including reviews. By submitting such content, you represent and warrant that it is not false, misleading, or discriminatory, and that it does not violate the rights of any third party, including but not limited to rights of privacy, intellectual property etc.
(iii) You agree to exercise reasonable care in the use of the Accommodation and all furnishings, fixtures, appliances, electronics, and other contents therein, and to return the Accommodation in substantially the same condition as at the time of check-in. You further agree to promptly report any loss of, damage to, or destruction of property to the on-site staff, as soon as reasonably practicable and, in any event, prior to check-out.
(iv) You represent and warrant that you possess full legal capacity to enter into and perform this transaction, or that you have obtained all necessary authorizations from your legal guardian or authorized representative to do so.
(v) You represent and warrant that the payment instrument used to complete the booking is either your own or that you are duly authorized to use it, and that there are sufficient funds or credit available to cover the full cost of the transaction.
Certain listings on our Platform are designated as "Hotel Partner Offers", indicating that they are made available through a Hotel Partner of Reservations.LK. Unless expressly stated otherwise, by reserving a Hotel Partner Offer, you acknowledge and agree to the following terms:
(i) Prepayment Requirement: Full payment is required at the time of booking.
(ii) Non-Modifiability: Bookings are non-modifiable. However, if the offer includes a free cancellation policy, you may cancel the reservation without penalty, provided that cancellation occurs within the specified time frame.
(iii) Exclusivity: Hotel Partner Offers are not eligible to be combined with other promotions, incentives, discounts, or rewards.
Certain Hotel Partners may apply a damage policy in connection with your stay. Where applicable, this policy shall be disclosed during the booking process. By proceeding with the booking, you acknowledge and agree to the following terms:
(i) You are solely responsible for any loss of, or damage to, the Accommodation or its contents caused by you or any individual in your booking party. You shall promptly notify the Hotel Partner of any such loss or damage.
(ii) Any payment made in relation to a damage claim constitutes a direct transaction between you and the Hotel Partner.
Hyperlinks on this Platform to websites operated by third parties are provided solely for your convenience and reference. We do not control, endorse, or assume any responsibility for the content, services, policies, or practices of such third-party websites. By accessing any third-party website via a hyperlink on our Platform, you acknowledge and agree that you do so at your own risk.
We expressly disclaim any liability for any loss, damage, or harm arising from or in connection with your use of or reliance upon any third-party website, including, but not limited to, exposure to viruses, spyware, malware, or other harmful software.
Please be aware that when you click on a third-party hyperlink or advertisement, you will leave our Platform, and any information you provide thereafter will be subject to the third party's privacy and cookie policies. We strongly recommend that you review these policies prior to providing any personal data.
We make no representations or warranties regarding these third-party websites and does not endorse or recommend any content, products, or services available on or through such websites.
All cancellations, modifications, refunds, and no-shows relating to your Confirmed Booking shall be governed by the applicable booking conditions and the Hotel Partner's Agreements and policies, including any fees or penalties that the Hotel Partner may impose. It is your responsibility to review the Refund Policy, as well as the cancellation, no-show, and other relevant policies of the applicable Hotel Partner's, together with the specific booking conditions applicable to your reservation, prior to completing your booking.
In the event that you are eligible for a refund, you shall receive the full amount paid for the reservation. No partial refunds shall be permitted. If your cancellation occurs after the expiration of the free cancellation period, the guest shall not be entitled to any refund.
In the event of your failure to arrive for the reservation without prior cancellation ("No-Show"), no refund shall be provided to you. The Hotel Partner shall be entitled to receive the full booking amount, subject only to the deduction of the Platform's applicable commission and fees
Without prejudice to any other rights or remedies available to us under these Terms, we reserve the right to levy, on behalf of the Hotel Partner, a cancellation and/or modification fee of up to the total cost of the reservation in the event of any cancellation or change initiated by you. Any such fees will be clearly disclosed on the Platform at the time of booking.
Listings on the Platform are provided by third-party Property or affiliate Hotel Partners. We do not guarantee the accuracy, availability, or completeness of any listing.
Complaints or claims in respect of the service of the Hotel Partner or specific requests made by you shall be managed by the Hotel Partner without requiring the involvement of the Company. The Company is not responsible for and has no liability in respect of such complaints or claims.
The Company is not liable for any issues related to hotel bookings, including cancellations, overbookings, or service deficiencies. If the performance of the Company obligations under this Agreement is prevented or delayed as a result of any negligent act or omission of the Hotel Partner, its agents', sub- contractors or employees, the Company shall not be liable for any losses that the Hotel Partner/Hotel Partner Property incurs as a result.
The Platform materials, trade names and trademarks, and any parts or elements thereof are solely and exclusively owned and operated by Company. Platform materials are protected by copyright, patent, trade secrets, and trademark laws, international conventions and treaties, and all other relevant intellectual property and proprietary rights laws. The Company, its affiliates and licensors retains all right, title and interest in the Platform, materials trade names and trademarks, and any parts or elements. The User's use of the Platform and materials, and any parts or elements does not grant you any ownership right or intellectual property rights therein. Any commercial or promotional distribution, publishing or exploitation of the Platform materials is strictly prohibited unless you have received express prior written permission from the Company or the otherwise applicable rights holder. The Company reserves all rights to the Platform, materials and the Platform trade names and trademarks not expressly granted in the Terms.
Reservations.lk holds the proprietary rights of all Platform content. All content uploaded to the Platform is considered exclusive and owned by Reservations.lk. Such content may therefore not be used or reproduced by anybody, including the User, without the written permission of the Company. For any uncertainties, please contact us directly.
Reservations.lk also holds the rights on guest ratings and reviews and may choose to make these public. These may not be re-used or copied by any other party without our explicit written consent.
This clause shall survive the termination of this Agreement.
The User shall, to the fullest extent permitted by law, defend, indemnify and hold harmless the Company and its members, directors, officers, employees and agents (the "Reservations.lk Indemnified Parties") from and against any and all third party claims, liabilities, losses and expenses (including reasonable attorneys' fees), directly or indirectly, wholly or partially arising from or in connection with any negligent, gross negligent or intentional tortious act or omission of the User in performing its obligations under this Agreement, except to the extent that such claims, liabilities, losses or expenses arise from or in connection with the negligence, gross negligence, or intentional tortious act or omission of the Resrevation.lk Indemnified Parties.
This clause shall survive the termination of this Agreement.
This Agreement is the entire Agreement between the Company and the User regarding the use of the Platform and all changes must be in writing as an amendment to this document. Verbal or other communications are not valid until written in this document. This Agreement does not modify any existing or future engagement letter for services provided to the User by the Company and is not intended to be an engagement letter.
We may transfer, assign, sub-contract or otherwise deal with our rights and/or obligations under this Agreement. The User may not transfer or assign this Agreement or your obligations thereunder.
If a provision of the Terms of Services is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provisions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
All Confidential Information disclosed hereunder will remain the exclusive and confidential property of the disclosing party. The receiving party will not disclose the Confidential Information of the disclosing party and will use at least the same degree of care, discretion and diligence in protecting the Confidential Information of the disclosing party as it uses with respect to its own confidential information, but in no case less than reasonable care. The receiving party will limit access to Confidential Information to its affiliates, employees and authorized representatives with a need to know and will instruct them to keep such information confidential. Notwithstanding the foregoing, the receiving party may disclose Confidential Information of the disclosing party (i) to the extent necessary to comply with any applicable law, (ii) as appropriate, to respond to any summons or subpoena or in connection with any litigation.
This Agreement shall be governed by and construed in strict compliance with the relevant laws and regulations established by the government of Sri Lanka and any dispute, controversy or claims arising out of this Agreement or breach, termination or invalidity thereto between the parties shall first be resolved amicably via negotiations. Any dispute that cannot be resolved via negotiations, shall be referred to and finally resolved by courts of Sri Lanka.
The Company is not liable under this Agreement for the non-performance caused by acts of war, terrorism, pandemic, epidemic, natural disasters (e.g., hurricanes, earthquakes), human-made disasters, other acts of God or nature, public health emergencies (including pandemics), public safety incidents, telecommunication or internet service interruption, strikes or other labour disputes or unrest, civil insurrections, riots, or other acts of civil disorder, acts of military, civil, or regulatory authority or any other events, conditions or causes beyond the Company's reasonable control.